Terms of service

1. Definitions

• renloc, we, our, us: the operator of the Service.
• User: any person who creates an account or uses the Service.
• Tenant: a User who applies for, signs, or holds a residential lease through the Service.
• Landlord: a User who lists a rental unit, accepts applications, signs leases, or receives rent through the Service.
• Co-applicant: a User invited by a lead Tenant to apply jointly for a single listing.
• Listing: a rental property posted on the Service by a Landlord.
• Lease: a residential tenancy agreement formed between a Tenant and a Landlord using documents and tools provided by the Service.
• Platform fee: the percentage of each rent payment that renloc retains for operating the Service.

2. Acceptance and eligibility

You may use the Service only if you are at least the age of majority in your province or territory of residence (eighteen or nineteen, depending on the province) and have the legal capacity to enter a binding contract. You represent that the information you provide is accurate, current, and complete, and that you will keep it that way.

3. Your account

• You are responsible for keeping your sign-in credentials confidential and for everything that happens under your account.
• One account per person. Sharing accounts, creating multiple accounts to evade suspensions, or impersonating another person is prohibited.
• Notify us at legal@renloc.com if you believe your account has been accessed without authorization.

4. What renloc is, and isn’t

renloc is a connecting platform. We do not own or manage any property listed on the Service, we are not party to any lease formed through the Service, and we do not provide legal, financial, or tax advice. Lease enforceability, habitability, eviction, and payment-dispute remedies are matters between the Landlord and Tenant under the residential tenancy law of the relevant province or territory.

We may provide tools, templates, and educational content to help you transact, but those tools do not replace independent legal or professional advice.

5. User-generated content

You retain ownership of the content you upload — listing photos, application content, messages, and lease documents. By uploading, you grant renloc a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process that content solely for the purpose of operating the Service for you. The licence ends when you delete the content (subject to retention obligations described in our Privacy policy).

You represent that you have the right to upload everything you upload.

6. Acceptable use

You agree not to:

• Discriminate against any User on a ground prohibited by federal or provincial human rights legislation. Posting listings, screening applicants, or making tenancy decisions on prohibited grounds is a violation of these Terms and of the law.
• Engage in fraud, misrepresentation, identity deception, or any tenancy-related scheme (advance-fee scams, fake listings, ghost addresses).
• Harass, threaten, defame, or abuse other Users.
• Scrape, copy, mirror, or systematically extract data from the Service; use bots, spiders, or other automated means; reverse-engineer or attempt to bypass our security controls.
• Use the Service to send spam, malware, or any content that violates the law or another person’s rights.

We may suspend or terminate accounts that violate these rules, and may report serious violations to law enforcement.

7. Payments

Rent and other rental-related payments are processed through Stripe under Stripe’s own terms. renloc does not store credit-card numbers. The Landlord chooses, when drafting a lease, whether the platform fee is absorbed by the Landlord (deducted from the rent transfer) or charged on top to the Tenant (added to each invoice). The chosen fee-treatment is shown to both parties before the lease is signed.

Failed payments, refunds, late fees, and disputes are handled per the lease and Stripe’s rules. renloc may retry, suspend, or cancel a recurring rent schedule when a Stripe subscription becomes uncollectible after Stripe’s automatic retries are exhausted.

8. Tenant applications and screening data

When a Tenant submits a rental application through the Service, the Tenant authorizes renloc to share the application content with the Landlord who owns the listing. The Landlord agrees to use that information solely to make a tenancy decision. Secondary use — including resale, use for unrelated marketing, or redistribution to third parties — is prohibited under these Terms and under provincial residential tenancy law.

We do not currently run credit checks or background checks ourselves. If we add such features later, we will update this section and the Privacy policy to describe the data flow and obtain explicit consent before any report is pulled.

9. Disclaimers and limitation of liability

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

To the maximum extent permitted by law, we are not liable for:

• Disputes between Landlords and Tenants (including disputes over rent, deposit, condition, or eviction);
• Failures, downtime, or actions of our service providers (Stripe, Resend, Vercel, our database host);
• The accuracy of self-reported information (income, references, photos);
• Indirect, incidental, special, consequential, or punitive damages, or lost profits or lost data, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the fees you paid renloc in the twelve months preceding the claim, or (b) one hundred Canadian dollars (CAD $100).

10. Indemnification

You agree to indemnify and hold renloc harmless from any third-party claim, demand, or proceeding arising from (a) your content; (b) your breach of these Terms; or (c) your violation of any law or another person’s rights.

11. Dispute resolution and governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles. Each party submits to the exclusive jurisdiction of the courts located in British Columbia, except that either party retains the right to bring a claim in small-claims court of any province where it is otherwise permitted.

We do not impose mandatory binding arbitration in v1, and we do not seek a class-action waiver.

12. Account termination

You may deactivate your account at any time by emailing privacy@renloc.com. We may suspend or terminate your account for violations of these Terms, suspected fraud, abuse of other Users, or where required by law. Upon termination, retention of your data follows the schedule in the Privacy policy — most data is removed, but lease records, signed PDFs, and payment records are retained for the periods set there.

13. Changes to these Terms

We may update these Terms from time to time. For material changes we will post the updated Terms and email active Users at least thirty days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance.

14. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy policy, form the entire agreement between you and renloc with respect to the Service.

15. Contact

For legal notices, write to legal@renloc.com.

Postal mail: address to follow.